Privacy Policy – How 98prk Handles Your Data

This Privacy Policy applies to 98prk (referred to throughout as "98prk", "we", "us", or "our"), the online sports betting and casino platform accessible at https://98prk.net and any associated mobile-optimised interfaces. 98prk is the data controller in respect of the personal data processed under this Policy.

We are committed to handling the personal data of all registered Players and site visitors in a transparent, lawful, and secure manner. This Policy is designed to help you understand exactly what data we collect, why we collect it, how long we keep it, and what rights you have over it.

98prk may collect and process the following categories of personal data:

Identity & Contact Data

• Full legal name;
• Date of birth (for age verification);
• Pakistani mobile number and/or email address;
• Residential address and city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad);
• Government-issued identification documents (CNIC, passport) where required for KYC verification.

Account & Transaction Data

• Account username and encrypted password hash;
• PKR deposit and withdrawal transaction history;
• Payment method details (e.g., JazzCash account number, Easypaisa wallet, bank account number for HBL/UBL/Meezan Bank/Bank Alfalah) — stored in tokenised or partial form only;
• Betting and gaming history, including bet amounts, outcomes, and game selections.

Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session timestamps, page views, and click-path data;
• Cookie identifiers and analytics identifiers (see Section 08).

Communication Data

• Records of customer support interactions (email, live chat transcripts);
• Responses to surveys or feedback requests;
• Preferences regarding marketing communications.

98prk collects personal data through the following means:

• Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a promotion;
• Automatically — through cookies, web server logs, and analytics tools as you browse and use the Platform;
• From third parties — including payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, Visa/Mastercard) who may share transaction confirmation data with us, and identity verification providers used for KYC compliance.

98prk uses the personal data we collect for the following purposes:

• Account management — creating, maintaining, and securing your 98prk Account;
• Service delivery — processing bets, casino game sessions, deposits, and withdrawals in PKR;
• Identity verification (KYC) — verifying your age (18+) and identity as required for regulatory compliance and withdrawal processing;
• Fraud prevention and security — detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct;
• Responsible gaming — monitoring betting patterns to identify potentially problematic behaviour and applying responsible gaming tools where appropriate;
• Customer support — responding to your queries, complaints, and requests;
• Platform improvement — analysing usage data to improve Platform performance, design, and product offerings;
• Marketing communications — sending you relevant promotional offers and updates about 98prk, subject to your communication preferences (you may opt out at any time);
• Legal compliance — meeting our obligations under applicable laws, regulations, and court orders.

98prk processes personal data on the following legal bases:

• Contractual necessity — processing required to register your Account, deliver the Platform's services, and process your transactions;
• Legal obligation — processing required to comply with applicable laws including anti-money laundering (AML), counter-terrorist financing (CTF), and age verification requirements;
• Legitimate interests — fraud prevention, security monitoring, Platform analytics, and responsible gaming oversight, where these interests do not override your fundamental rights;
• Consent — marketing communications and non-essential cookies, where we rely on your consent, which you may withdraw at any time.

98prk does not sell, rent, or otherwise trade your personal data to third-party marketers or data brokers. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, Visa/Mastercard, and USDT wallet providers, solely to process your deposit and withdrawal transactions;
• Identity verification providers — third-party KYC/AML service providers engaged to verify Player identity and age as required;
• Game providers — casino and slot game providers (such as JILI, PG Soft, Pragmatic Play, Evolution Gaming) whose games are integrated into the Platform, to the minimum extent required to deliver game sessions;
• IT and infrastructure providers — cloud hosting, security, and analytics providers operating under data-processing agreements with 98prk;
• Law enforcement and regulators — where disclosure is required by law, regulation, court order, or regulatory authority directive.

All third-party processors are contractually required to handle your data in compliance with applicable data protection standards and to use it only for the purposes for which it was shared.

98prk retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

As a general guide:

• Active Account data — retained for the duration of your Account relationship with 98prk;
• Transaction and betting records — retained for a minimum of five (5) years following the transaction date, to comply with AML and financial record-keeping obligations;
• KYC / identity documents — retained for a minimum of five (5) years following Account closure;
• Customer support records — retained for two (2) years following resolution of the relevant matter;
• Marketing preferences — retained until you withdraw consent or request Account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

98prk uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the 98prk website. We use the following categories:

• Strictly necessary cookies — essential for Platform functionality, including maintaining your login session and remembering your preferences. These cannot be disabled.
• Performance and analytics cookies — used to collect aggregated, anonymised data about how Players use the Platform, helping us improve navigation, speed, and usability.
• Functional cookies — used to remember your settings and preferences across sessions.
• Marketing cookies — used (with your consent) to deliver relevant promotional content. You may withdraw consent by adjusting your browser settings or contacting 98prk support.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect Platform functionality.

98prk implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• HTTPS/TLS encryption for all data in transit between your device and 98prk's servers;
• Encryption and hashing of sensitive data at rest, including passwords and payment credentials;
• Access controls restricting internal access to personal data on a need-to-know basis;
• Regular security assessments and monitoring of Platform infrastructure;
• Incident response procedures for detecting and responding to data security events.

Despite these measures, no internet-based system can guarantee absolute security. You are responsible for keeping your own 98prk Account credentials confidential and for notifying us immediately if you suspect unauthorised access.

Subject to applicable law, you have the following rights in respect of the personal data 98prk holds about you:

• Right of access — request a copy of the personal data we hold about you;
• Right to rectification — request correction of inaccurate or incomplete personal data;
• Right to erasure — request deletion of your personal data, subject to our legal retention obligations;
• Right to restrict processing — request that we limit how we process your personal data in certain circumstances;
• Right to data portability — request transfer of your personal data in a structured, machine-readable format;
• Right to object — object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent — withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe and in any event within thirty (30) days.

The 98prk Platform is strictly for users aged 18 years or older. We do not knowingly collect or process personal data of individuals under 18. If we become aware that personal data has been submitted by a person under the age of 18, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has registered on 98prk, please contact us immediately at [email protected].

98prk's primary infrastructure is operated to serve Pakistani players. Where personal data is transferred to third-party processors operating in other jurisdictions (for example, cloud infrastructure providers or international game providers), 98prk ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards, including contractual protections equivalent to those applicable within Pakistan.

98prk reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via the email address or mobile number on file, and/or by prominent notice on the Platform. The "Last updated" date at the top of this Policy will be revised accordingly. Continued use of the 98prk Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

For any questions, concerns, or requests relating to this Privacy Policy or 98prk's data processing practices, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available from within your logged-in 98prk Account, available 24 hours a day, 7 days a week.

We take all privacy enquiries seriously and aim to provide a substantive response within 30 days of receiving a verified request.